Approve or deny an off-schedule shift request
Review a team member's request to work outside their planned roster before they're let in — the switch a workspace controls per role, not per person.
Why a request exists at all
Whether clocking in outside the planned roster needs your sign-off is a per-workspace setting
(Off-schedule shift requests: not allowed / self / with manager approval — see
Team access). Under the manager setting, a team member pressing
"start shift" outside their schedule doesn't open one — it files a TeamShiftRequest and waits.
Reviewing requests
GET /shift/requests?status=pending lists what's waiting. What a given viewer sees depends on
their own grant:
- a member with the "Manage the roster and shifts" capability sees every pending request in the workspace;
- anyone else with shift access sees only their own — even a manager without that specific capability is scoped to themselves, because approving other people's shift requests is a separate power from having a manager rank.
Deciding
POST /shift/requests/{request_id} takes {decision: "approve" | "deny"}.
- Approve opens a real
OperatorShiftrow immediately, for exactly the number of minutes the member asked for — it closes itself on schedule rather than staying open until someone remembers to end it. Extending it further means the member files a new request. - Deny just marks the request closed; nothing opens.
A request can only be decided once — a second call against an already-decided request answers
409, not a silent overwrite of the first decision.
A self-approved request looks the same afterward
If the workspace setting is self rather than manager, the member's own request is approved
automatically the instant they file it, and a real shift opens without anyone reviewing it — the
request row still exists for the audit trail, but this page's review flow never triggers.
What's next
- Clock in/out and see your own KPIs — the member-facing side of the same shift system.
- Add or edit a team member — set up the roster entry a shift request is filed against.
Add or edit a team member on the chatter roster
Create an operator row, set their pay model, and link them to a login so they can clock in and show up on the leaderboard.
Get a suggested PPV price for a fan
While composing in the inbox, see a suggested pay-to-view price and spend tier for the fan you're chatting with.